Hospitality

Our hospitality resources and assessments are developed by instructional designers with the input of industry experts, including Restaurant & Catering Industry Association, Australian Hotels Association and Accommodation Association of Australia.

Whether you are training food and beverage, accommodation services, short courses or workplace skill sets, these industry-based resources are sure to engage your students.

Used by hundreds, our resource development incorporates feedback from RTOs’ validation and moderation processes, ensuring you have the best of the industry at your fingertips.

Hospitality

Features

  • Developed by instructional designers with superb user experience
  • Input from industry experts
  • Interactive challenges, checkpoints and quizzes to check student progress
  • Works with your LMS (Moodle, Canvas, Blackboard, Desire2Learn and many more)
  • Compelling visual examples, case studies and graphic design
  • Easily customisable learning content, assessments and support tools
  • Available 24/7, 100% mobile and tablet compatible
  • Support to get you up and running ASAP
 

View a Demo

Experience our resources for yourself. Try out a hospitality demo today.

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Browse the Catalogue

View the rest of the resources we have on offer.

  • BSBADM502 Manage meetings
  • BSBCMM201 Communicate in the workplace
  • BSBCMM401 Make a presentation
  • BSBDIV501 Manage diversity in the workplace
  • BSBFIA301 Maintain financial records
  • BSBFIM601 Manage finances
  • BSBHRM604 Manage employee relations
  • BSBMGT517 Manage operational plan
  • BSBMGT617 Develop and implement a business plan
  • BSBRSK501 Manage risk
  • BSBSUS201 Participate in environmentally sustainable work practices
  • BSBSUS401 Implement and Monitor Environmental Sustainable Work Practices
  • BSBWOR203 Work effectively with others
  • BSBWRT401 Write complex documents
  • SITHACS001 Clean premises and equipment
  • SITHACS002 Provide housekeeping services to guests
  • SITHACS003 Prepare rooms for guests
  • SITHACS004 Launder linen and guest clothes
  • SITHACS005 Provide porter services
  • SITHACS006 Provide valet service
  • SITHACS007 Conduct night audit
  • SITHACS008 Provide accommodation reception services
  • SITHFAB001 Clean and tidy bar areas
  • SITHFAB002 Provide responsible service of alcohol
  • SITHFAB003 Operate a bar
  • SITHFAB004 Prepare and serve non-alcoholic beverages
  • SITHFAB005 Prepare and serve espresso coffee
  • SITHFAB007 Serve food and beverage
  • SITHFAB008 Operate and monitor cellar systems
  • SITHFAB009 Conduct a product tasting for alcoholic beverages
  • SITHFAB010 Prepare and serve cocktails
  • SITHFAB011 Provide advice on beers, spirits and liqueurs
  • SITHFAB012 Provide advice on Australian wines
  • SITHFAB013 Provide advice on imported wines
  • SITHFAB014 Provide table service of food and beverage
  • SITHFAB016 Provide advice on food
  • SITHFAB017 Provide advice on food and beverage matching
  • SITHGAM001 Provide responsible gambling services
  • SITHIND001 Use hygienic practices for hospitality service
  • SITHIND002 Source and use information on the hospitality industry
  • SITHIND003 Use hospitality skills effectively
  • SITHIND004 Work effectively in hospitality service
  • SITXCCS001 Provide customer information and assistance
  • SITXCCS002 Provide visitor information
  • SITXCCS003 Interact with customers
  • SITXCCS004 Provide lost and found services
  • SITXCCS006 Provide service to customers
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXCOM001 Source and present information
  • SITXCOM002 Show social and cultural sensitivity
  • SITXCOM003 Provide a briefing or scripted commentary
  • SITXCOM004 Address protocol requirements
  • SITXCOM005 Manage conflict
  • SITXFIN002 Interpret financial information
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXFIN005 Manage physical assets
  • SITXFSA001 Use hygienic practices for food safety
  • SITXFSA002 Participate in safe food handling practices
  • SITXFSA003 Transport and store food
  • SITXFSA004 Develop and implement a food safety program
  • SITXGLC001 Research and comply with regulatory requirements
  • SITXHRM001 Coach others in job skills
  • SITXHRM002 Roster staff
  • SITXHRM003 Lead and manage people
  • SITXHRM004 Recruit, select and induct staff
  • SITXHRM006 Monitor staff performance
  • SITXINV001 Receive and store stock
  • SITXINV002 Maintain the quality of perishable items
  • SITXINV003 Purchase goods
  • SITXINV004 Control stock
  • SITXMGT001 Monitor work operations
  • SITXMGT002 Establish and conduct business relationships
  • SITXMGT003 Manage projects
  • SITXMPR004 Coordinate marketing activities
  • SITXMPR006 Obtain and manage sponsorship
  • SITXMPR007 Develop and implement marketing strategies
  • SITXWHS001 Participate in safe work practices
  • SITXWHS002 Identify hazards, assess and control safety risks
  • SITXWHS003 Implement and monitor work health and safety practices
  • SITXWHS004 Establish and maintain a work health and safety system

    Colour Workbooks are also available

    Choose between printed workbooks or interactive online learning to jump start your students in Hospitality.

    With our eLearning, students will engage in interactive challenges, checkpoints and quizzes aimed at testing student knowledge in Hospitality.

    Our workbooks feature professional graphic design and industry-relevant photographs. They are simple to use, with formative assessment pages for easy marking and consistent delivery.

    You’ll be amazed at the depth of content and ease of use. Assessments and support tools can be easily customised to contextualise student learning.

    Shop Now
    Colour Workbooks are also available

    • Quality Training & Hospitality College
    • William Angliss Institute
    • Club Training
    • City & Guilds
    • Duke College
    • TAFE Gold Coast

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