Privacy Policy


Entity / Website Owner

Futura Group PTY LTD

ABN 58 142 731 735

hereafter “Futura Group”

Terms and Conditions

For your security, visitors who use our website are bound by all of the Terms and Conditions listed below. Please read them carefully and check frequently for any updates or amendments.

The contents of this web site are intended for the use of students, teachers, educational or governmental agencies/organisation. However we welcome all visitors who are interested in Futura Group’s products and information.

Copyright

All trademarks, brands, names, logos and designs (“Trademarks”) of Futura Group Pty Ltd are the property of Futura Group and may not be altered. If you wish to use any Trademark please contact us to gain written approval. All products described or sold on this website are Copyright © Futura Group Pty Ltd.

All other materials appearing on this site, including but not limited to, text elements, designs, images and icons are all protected by Copyright laws unless otherwise specified. Please do not reproduce, distribute, or modify any materials without express written permission.

Liability

The Futura Group website is provided to you on an “as is” and “as available” basis. While we take every effort to ensure that the information provided on our website is accurate, secure and up-to-date, Futura Group
takes no responsibility and does not accept liability for:

  • any direct or indirect damage from users accessing, or being unable to access our site.
  • any direct or indirect damage from users relying on information, products and/or services provided on our website.
  • any direct or indirect damage from accessing or downloading content contained on this website.

Links To Third Party Sites

The Futura Group website may provide links to other websites or resources over which we have no control. Please note that Futura Group is not responsible for the content of such website/resources.

Indemnification

You agree to indemnify, defend and hold harmless Futura Group, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from any and all claims,
actions, demands, damages, costs, liabilities, losses and expenses (including reasonable attorneys’ fees) arising out of your use of the site.

Privacy Policy

All information collected by Futura Group is for our sole use and will not be provided to any other third party with the exception of postal services for your order. All forms/enquiries are converted into email and sent directly to our office. If at anytime you wish to enquire about or update information we may hold, please feel free to contact us on Ph: +61 2 4957 1544

What information is collected via this website?

Futura Group may collect statistical information regarding your visit to improve services. The Futura Group website uses cookies to help in the functionality of the website and enhance your user experience. If you are unsure whether you want to allow cookies you can always change the security setting of your browser to stop cookies. However this may impair the functionality of our website and you will be unable to use our online store.

Any use of Cookies – or of other tracking tools – by this website / application or by the owners of third party services used by this website / application, unless stated otherwise, serves to identify users and remember their preferences, for the sole purpose of providing the service required by the user. Failure to provide certain personal data may make it impossible for this website / application to provide its services. Users are responsible for any personal data of third parties obtained, published or shared through this website / application and confirm that they have the third party’s consent to provide the data to the owner.

Place

Data is processed at the data controller’s operating offices and in any other places where the parties involved with the processing are located. Futura Group stores personal information using a combination of computer and paper based storage facilities. Paper records are stored in either a locked/secured filing cabinet. Access to electronic storage is also limited to authorised personnel and password restricted. Futura Group makes every endeavour to protect your information from misuse, loss, unauthorised access, modification or disclosure. For further information, please contact Futura Group.

Retention time

Data is kept for the time necessary to provide the service requested by the user, or stated by the purposes outlined in this document, and the user can always request that the website owner suspend or remove the data.

The use of the collected Data

The Data concerning the user is collected to allow the owner to provide its services, as well as for the following purposes: Analytics, Contacting the user, Content commenting and Content performance and features testing (A/B testing). The personal data used for each purpose is outlined in the specific sections of this document.

Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of this website / application, to prepare reports on its activities and
share them with other Google services. It also enables the owner to monitor and analyse web traffic and can be used to keep track of user behaviour.Google may use the Data collected to contextualize and personalize the ads of its own advertising network. personal data collected: Cookie and Usage data. Place of processing : USA – Privacy Policy Opt Out

Contact form (This website / application)

By filling in the contact form with their data, the user authorises this website / application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. Personal data collected includes Address, Email address, First Name, Last Name, Phone number and Various types of Data as specified in the privacy policy of the service.

Google Website Optimizer (Google)

Google Website Optimizer is an A/B testing service provided by Google Inc. Google may use personal data to contextualize and personalize the ads of its own advertising network. Personal data collected: Cookie and Usage data. Place of processing : USA – Privacy Policy

Futura Group Shop

Orders

You acknowledge that you are responsible for the input of correct information that you submit with each order. Futura Group cannot take responsibility for any misplaced orders as a result of inaccurate information. Please note that not all products are available in all geographic areas. If a country is not listed in our online shop please contact our office on

Ph: +61 2 4957 1544 or info@futuragroup.com.au to make enquiries.

Futura Group has the right to terminate the sale of any or all goods at our own discretion.

Delivery

All deliveries are made using Express Post or our nominated courier to the delivery address on the order. Items purchased are dispatched within 10 business days of the order being placed. If any items are not in stock, the customer will be advised of the date the items will be available. Delivery times are dependent on the courier/Australia Post. Whilst we will assist with tracking orders, we cannot be held responsible for any delays in delivery which are caused by a third party.

Postal Service

Futura Group accepts no liability in regards to loss or damage of any parcel because of postal service error.

Products

Futura Group has worked extensively to bring to you high quality training products. Please take note that all multimedia products will have separate system requirements. Please see corresponding packaging for details.

All media has been tested extensively and Futura Group has taken every care to scan for viruses and to ensure all programs are working properly. However, in the wonderful world of computing, with thousands of differently configured systems out there, we cannot make guarantees. In particular: Futura Group cannot be held responsible for any damage to your system caused directly or indirectly by any software or products purchased through the shop.

Damaged Products

Books

Unfortunately, books are a physical product and a small percentage suffer from mishaps in production. In the event of this happening, contact Futura Group immediately for a solution.

Returns Policy

Futura will only accept returns of products with manufacturing faults. We will not accept any returns for any other reasons, including for change of mind or damage after the customer has received the goods. Proof of purchase will be required for all returns, whether purchased directly from Futura or through one of our re-sellers.

Contact information

For suggestions and technical support please contact us.

Email:
info@futuragroup.com.au

Post:
PO Box 1102 Newcastle NSW 2300 Australia

Location:
Suite 5, Level 1, 16 Telford Street, Newcastle 2300 Australia

Ph:
+61 2 4957 1544